reblogged by Keith Dickinson SETH GODIN Two elements of an apology Compassion and Contrition “We’re sorry that your flight was cancelled. This must have truly messed up your day, sir.” That’s a statement of compassion. “Cancelling a flight that a valued customer trusted us to fly is not the way we like to do business. We messed…

Reblogged by Keith Dickinson   by Jay Wilson VP, Group Director, Customer Insights, Wunderman Follow Apple Pay and Apple Watch: What Marketers Need to Know Sep 9 2014 1,165Views 54Likes 1Comment Share on LinkedIn Share on Facebook Share on Google Pluse Share on Twitter With Apple’s announcements today, marketers should be quickly preparing for ways…