Sorry seems to be the hardest word: the NFL and Advertiser Actions (or Lack Thereof)
reblogged by Keith Dickinson SETH GODIN Two elements of an apology Compassion and Contrition “We’re sorry that your flight was cancelled. This must have truly messed up your day, sir.” That’s a statement of compassion. “Cancelling a flight that a valued customer trusted us to fly is not the way we like to do business. We messed…