More Than a Feeling! How to Inspire True Customer Loyalty.

reblogged by Keith Dickinson That Old-Time Customer Loyalty Feeling  by Don Peppers June 26, 2014  We can easily define customer loyalty as a metric of success, but sometimes it makes more sense to think of it as a feeling. At a 2011 business conference Jason Sadler, founder of iwearyourshirt.com and a highly creative marketer, related an anecdote about how Best…

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How to Deal With the Anti-Social Side of Social Media

Reblogged by Keith Dickinson     Board Member at Payfirma Is Your Company Ready for a Twitter Rant That Goes Viral? by Ryan Holmes January 16, 2014  13Comment   inShare129 Here’s a new—and daunting—challenge many companies face today: in an increasingly digital era, how do you keep client rants from turning into large-scale PR disasters? After…